What Computer, ATM, and Office Machine Repairers Do

Computer, ATM, and office machine repairers install, fix, and maintain many of the machines that businesses, households, and other consumers use.

Duties

Computer, ATM, and office machine repairers typically do the following:

• Travel to customers' locations in response to service requests
• Communicate with customers to determine the source of a problem
• Do administrative tasks, such as completing work order forms
• Use a variety of tools, such as a multimeter, to help diagnose the problem
• Install large equipment, such as mainframe computers and ATMs
• Explain the basic functions of machines and equipment to customers
• Replace malfunctioning machine parts, such as video cards in desktop computers or keypads on ATM machines
• Provide preventative maintenance, such as cleaning the internal parts of machines
• Test newly installed systems to make sure they work properly

In most cases, machines do not break down entirely. Often just one broken part can keep a machine from working properly. Repairers often fix machines by replacing these parts and other defective equipment because it is often less expensive than replacing the entire machine.

Although the work of computer, ATM, and office machine repairers is very similar, the exact tasks differ depending on the type of equipment. For example, computer repairers often must replace desktop parts, such as a motherboard, because of hardware failure. ATM repairers may replace a worn magnetic head on a card reader to allow an ATM to recognize customers’ bank cards. Office machine repairers replace parts of office machines that break down from general wear and tear, such as the printheads of inkjet printers.

Some repairers have assigned areas where they do preventive maintenance on a regular basis.

Computer repairers service and repair computer parts, network connections, and computer equipment, such as an external hard drive or computer monitor. Computer repairers must be familiar with various operating systems and commonly used software packages. Some work from repair shops, while others travel to customers' locations.

ATM repairers install and repair automated teller machines and, increasingly, electronic kiosks. They often work with a network of ATMs and travel to ATM locations when they are alerted to a malfunction.

Office machine repairers fix machinery at customers’ workplaces because these machines are often large and stationary, such as office printers or copiers. Office machines often need preventive maintenance, such as cleaning, or replacement of commonly used parts as they break down from general wear and tear.

Source: Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook, 2012-13 Edition