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Receptionists Job Outlook

Employment of receptionists is projected to grow 24 percent from 2010 to 2020, faster than the average for all occupations.

Receptionists perform a wide variety of clerical tasks, so they should continue to be in demand. Furthermore, because they interact with people, their tasks are not easily automated, ensuring continued demand for their services in a variety of industries.

Employment growth is expected to result primarily from growth in the healthcare industry. Specifically, physicians' offices, dentists' offices, and community care facilities for the elderly are expected to add the most jobs. 

Technology will have conflicting effects on employment growth. The increasing use of voice mail and other telephone automation reduces the need for receptionists because one receptionist can now do the work that previously required several. At the same time, however, the increasing use of other technology has caused a consolidation of clerical responsibilities and growing demand for workers with diverse clerical and technical skills.

Job Prospects

Job opportunities are expected to be very good. Many job openings will arise from the need to replace those who transfer to other occupations. Those with related work experience and good computer skills should have the best job opportunities.

Source: Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook, 2012-13 Edition