Employment of police, fire, and ambulance dispatchers is expected to grow by 12 percent from 2010 to 2020, about as fast as average for all occupations. A larger and older population is likely to mean more emergency calls; and, therefore, a need for more dispatchers.
The prevalence of cellular phones has increased the number of calls that dispatchers receive. This trend is likely to continue in the future, as new technologies, such as text messages and videos, will be used to communicate with dispatchers.
Favorable opportunities are expected, largely due to job openings arising from the need to replace workers who transfer to other occupations or who leave the occupation.
The technology and equipment dispatchers use continues to evolve, creating a demand for workers with related technical skills. Job prospects will be best for those with customer service and computer skills.
Source: Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook, 2012-13 Edition