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Gaming Services Occupations Job Outlook

Employment in gaming services occupations is projected to grow 13 percent from 2010 to 2020, about as fast as the average for all occupations. Employment growth of gaming managers and supervisors is projected to be 11 and 7 percent, respectively. Employment of gaming and sports book writers and runners is projected to grow 12 percent.

These occupations will be driven by the increasing popularity of gambling establishments such as Native American casinos and “racinos,” racetracks that also offer slots or table games. Because some states benefit from casinos in the form of tax revenues or by favorable agreements with Native American tribes, additional states are considering expanding the number of gambling establishments over the next decade.

An increased demand for table games will drive growth for gaming dealers, whose employment is projected to grow 17 percent from 2010 to 2020. Many jurisdictions that currently allow only slot machines are expected to begin allowing table games for the additional money they bring. However, new electronic table games, which eliminate the need for a dealer, may moderate growth.

Employment of slot supervisors is projected to grow 6 percent from 2010 to 2020. Growth is expected to be slower than that of other gaming services occupations because of advancements in slot machine technology. Machines that don't take coins, known as “ticket-in, ticket-out machines,” reduce the need for workers to pay out jackpots, fill hoppers, and reset machines. In addition, slot machines linked to a network can be adjusted from a central computer rather than one at a time on the floor.

Job Prospects

Although job openings will occur due to workers leaving the occupation, strong competition is expected for jobs at casinos. Those with work experience in customer service at a hotel or resort should have better job prospects because of the importance of customer service in casinos.

Source: Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook, 2012-13 Edition