The median hourly wage of customer service representatives was $14.64 in May 2010. The median wage is the wage at which half the workers in an occupation earned more than that amount and half earned less. The lowest 10 percent earned less than $9.40, and the top 10 percent earned more than $23.71.
The median hourly wages of customer service representatives in the industries employing the largest number of workers were as follows:
|Credit intermediation and related activities||14.53|
|Administrative and support services||12.66|
Most customer service representatives work full time. About 1 in 5 worked part time or had variable schedules in 2010. Because many call or customer contact centers are open extended hours or are staffed around the clock, these positions may require workers to take on early morning, evening, or late night shifts. Weekend or holiday work is also common.
Source: Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook, 2012-13 Edition